Digital Automation of E-commerce Workflows

Guide to creating a successful Digital Automation Transformation for Ecommerce including "How to make a BPA-plan for your organisation?"

Philip

Guide to creating a successful Digital Automation Transformation for Ecommerce


When does Business Process Automation apply?

Either you’re in the process of changing the general business flow, or you’re working on optimising currently implemented manual flows. 

So if you want to reconsider workflows - they might be currently set up for manual handling. Digitalisation allows you to put new structures in place - create more streamlined setups. Don’t inherit laziness from your manual operations. Now you can plan and execute perfection.

Model, Manage and Monitor the processes in your business with HelloAutomationsFlow.com’s automation.app - try it now on automation.app


What is Business Process Automation

BPA is the technical term for the slightly overused “digital transformation” term. When automating business processes you have four main targets: streamline processes, increase service quality, improve service delivery and contain costs.


The results are typically one or more of the following benefits:

  • Predictability 
  • Quality
  • Robust process structures 
  • Shorter delivery time
  • Simplified operations 
  • Reduced costs
  • Reduced risks and product safety

How to make a BPA-plan for your organisation?

In short: Use an impact vs. investment mapping tool. With this, you provide a simple plan for short term benefits. You’ll also have a back-log for what can be achieved long term. 

The Impact-Investment mapping essentially makes it simple to prioritise which processes should be automated first.

There are many ways to select the implementation roadmap. One common mistake is to take the strictly sequential approach, you don't always need to start with the first elements in the customer journey - often with a belief that "we're gonna do it all anyways". Sometimes the value derived later in the workflow is higher - and high value investment in automation is the secret to full rollouts and major optimisation.


Model, Manage and Monitor

Make a list of processes that could be automated. Include as many ideas as possible. Consider using “user stories: as a user, would like to, so that…”. To keep each idea short and simple for for all parties involved. 

“Make a list of processes that could be automated



When the list of ideas has been created, select the most valuable processes to automate. Trying to automate everything is like trying to boil the ocean. It’s a common mistake to start too big. Most automation - even small ones will create a tremendous impact. 

“Select the most valuable processes to automate”



Make a workflow chart for the 2-3 best automations. You can use HelloAutomationFlow in this step. It’ll make it easy for you.

“Implement Process Automation with Automation.app”



What makes Automation.app special?

In general, almost all modern software companies are building systems around Business Process Automation, lots specialise in ecommerce. But few, if any have taken the approach and made it their core. Automation.app is not an ERP, a CRM, connector software - or anything in between. We provide software that handles Automations across all ecommerce functions. Our focus is to provide the best software for setting up the automated rules for the core of your business functions.


Verticals that you might apply Business Process Automation in:

  • Order management & Inventory
  • Marketing (Marketing Automation)
  • Sales
  • HR
  • Finance
  • Project management / Document handling


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